SAFETY CERTIFICATIONS

Rocky Mountain Saunas is committed to making safety the #1 Priority. Certifications assure you that our infrared saunas have met a certain level of quality construction, as well as safety and performance standards.

Below is a list of our current certifications by companies authorized to approve the sauna safety standards in North America, Canada and the European Union.

INTERNATIONAL ORGANIZATION FOR STANDARDIZATION
Our manufacturing facility has implemented a quality management system in order to maintain the highest standards in product development and quality assurance

INTERTEK'S ETL SEMKO STANDARDS FOR THE UNITED STATES AND CANADA
Electrical Testing Laboratories (ETL) was founded in 1896 by Thomas Edison, and is one of the oldest product safety testing laboratories in the world. Certification by ETL and ETL-C assures you that all Sauna models have been tested to meet both US and Canadian safety and performance standards.

CE CERTIFIED EUROPEAN SAFETY STANDARDS
The CE Mark is a requirement for products sold to the European Market. The CE Mark identifies a product as complying with the health and safety requirements spelled out in European legislation and is mandatory for equipment operating in the European Union (EU). Approved EMF protective shielding.

RoHS DIRECTIVE
The RoHS Directive stands for "the restriction of the use of certain hazardous substances in electrical and electronic equipment". This Directive bans the placing on the EU market of new electrical and electronic equipment containing more than agreed levels of lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyl (PBB) and polybrominated diphenyl ether (PBDE) flame retardants.

TERMS AND CONDITIONS OF SALE - Rocky Mountain Saunas

I. Rocky Mountain Saunas Lifetime Warranty

1. Rocky Mountain Saunas provides a lifetime warranty on wood components against defective material and/or workmanship of cabinetry. Since the wood used in our infrared saunas has been kiln dried, a certain amount of expansion and contraction occurs in the wood within a sauna environment. This may result in minor cracks, which is considered normal.

2. Rocky Mountain Saunas provides a lifetime warranty on heating elements and electrical components. The CD/DVD/LCD system is covered by its own manufacturers warranty.

3. Lifetime warranty comes standard with all Rocky Mountain Saunas to the original purchaser. Warranty is not transferable between parties.

4. Proof of original purchase must be provided.

Warranty Parts and Support

Rocky Mountain Saunas will perform all phone support and replacement parts free of charge during the warranty period.

Warranty Disclaimers:

Rocky Mountain Saunas uses grade A lumber in our product lines. All structures using wood are susceptible to minor dents, scratches and scuffing. This is normal and will not affect the integrity or operation of your sauna.

Wood is a living material that continues to respond to climate conditions, even after being manufactured into a sauna. Variations in the color or grain, and irregularities such fine cracks are part of the natural beauty of the wood and in no way should be considered defects. During normal operation, wood may crack slightly due to the changes in moisture level. This will not affect the structural integrity of the sauna.

Prior to shipping, the wood is inspected for consistency, color and quality. Our saunas are shipped around the globe, and can experience slight blemishes, scratches or scuffs in transit. In most cases, these blemishes on the exterior of the sauna can be concealed by using a small amount of furniture polish, oil or other furniture treatment. The interior blemishes, scratches, or scuffs can be either left alone, sanded or combination of gluing plus sanding.

The warranty is deemed void if the sauna has been misused, altered or left exposed to the elements of weather and water.

II. Liabilities

1. Rocky Mountain Saunas and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the sauna by the customer. Rocky Mountain Saunas shall not be held liable for any damage and/or injury caused by customer misuse of product.

2. Rocky Mountain Saunas and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice.

III. Cancellation and Return Policy

1. Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy.

2. Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Seller's discretion, has found the goods to be free of damage.

3. All returned goods must be in their original packaging. Seller may refuse to refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.

Shipping, Handling and Restocking Fees

Please Click Here for specific instructions on how your sauna should be received.

All cancelled or returned goods shall be subject to a) storage fees and costs associated with routing the goods b) handling and restocking fee in the amount of $395.00 USD for each sauna c) all shipping costs to and from the Seller and d) Seller providing a return merchandise authorization (RMA) number. Buyer's failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller.

We hope this information has been helpful. If you should have any further questions, don't hesitate to call us at 1-888-358-1270, or email us at: sales@rockymountainsaunas.com.

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