TERMS AND CONDITIONS OF SALE - Rocky Mountain Saunas

*Residential Models*

Colorado, Durango, Rio Grande and Big Bear

1. Rocky Mountain Saunas provides a Full Coverage Lifetime Warranty on wood components against defective material and/or workmanship of cabinetry. Since the wood used in our infrared saunas has been kiln dried, a certain amount of expansion and contraction occurs in the wood within a sauna environment. This may result in minor cracks, which is considered normal.

2. Rocky Mountain Saunas provides a Full Service Lifetime Warranty on ALL Nano-carbon Heater Panels. Rocky Mountain Saunas provides a Full Service Lifetime Warranty on ALL Electrical Components. i.e.:  Control Panels, Thermostat sending unit, CPU, Terminal Blocks and relays, 12v system, wiring harness, etc.

Rocky Mountain Saunas even provides a Lifetime Warranty on ALL Chromotherapy and Reading Light Bulbs. If a light bulb goes out, just email or give us a call and we will send you a replacement bulb. Rocky Mountain Saunas will pay for the shipping and handling of All Replacement Components.

Most Customer Service and Warranty issues are easily resolved by phone with our Technical Support Department. Rocky Mountain Saunas products are component modular, so component replacement is simple. In the unlikely event that an on site service technician is required, there will be No Charge to the Owner for parts or labor.

*ProLine™ Commercial Models*

Eclipse, Solstice, Equinox

All ProLine™ Model Saunas in Commercial Locations are covered by Rocky Mountain Saunas’ Exclusive Full Service Warranty.

Lifetime Warranty against defects in Workmanship and Materials on sauna cabin and bench seat.

5 Year Warranty on All Electrical Parts and Components. Free Shipping on all replacement parts.

After 5 Year Warranty Period, All Parts and Components will be supplied at wholesale price with Free Shipping.

Rocky Mountain Saunas will manage all service and warranty claims.

Should onsite service be required during 5 year warranty period, all labor and parts costs will be covered by Rocky Mountain Saunas.

3. The AM/FM CD Player and the DVD/LCD are covered by One Year Replacement Warranty.

4. Lifetime warranty comes standard with all Rocky Mountain Saunas to the original purchaser. Warranty is not transferable between parties.

5. Proof of original purchase must be provided.

Warranty Labor:  Rocky Mountain Saunas will perform all phone support free of charge during the warranty period.

Warranty Disclaimers:  The warranty is deemed void if the sauna has been misused, altered or left exposed to the elements of weather and water.

Outdoor Use Disclaimer: Failure to utilize the .004 plastic sheet supplied as additional water protection for your sauna will void your warranty. The fabric used for the roof of the waterproof cover is resistant to water penetration, however it is sewn to the acrylic canvas sides. It is required to place the plastic sheet included directly over the sauna roof prior to installing the cover and placing an object on the sauna roof to give the fabric elevation for water run off as further protection.

1. Rocky Mountain Saunas and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the sauna by the customer. Rocky Mountain Saunas shall not be held liable for any damage and/or injury caused by customer misuse of product.

2. Rocky Mountain Saunas and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice.

1. Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy.

2. Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Seller's discretion, has found the goods to be free of damage.

3. All returned goods must be in their original packaging. Seller may refuse to refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.

Shipping, Handling and Restocking Fees

All cancelled or returned goods shall be subject to a) storage fees and costs associated with routing the goods b) handling and restocking fee in the amount of $395.00 USD for each sauna c) all shipping costs to and from the Seller and d) Seller providing a return merchandise authorization (RMA) number. Buyer's failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller.

Request more Information on Infrared Saunas