How does Rocky Mountain Saunas ship my sauna?

Standard procedure is to ship your infrared sauna within 24 – 48 hours of receiving your order and payment authorization.

However, due to the high volume of recent orders, All model saunas are currently scheduled for delivery 14-21 days from your order date. Many times your sauna will ship before the scheduled delivery date. In the event of early shipment, we will email your shipping details.

Please respond to your Order Receipt email if you have any special shipping instructions:

• You may schedule your sauna to arrive any time after the standard 3 -7 day delivery schedule.
• Clients going on vacation or completing construction projects may wish to place their sauna on WILL CALL and receive their sauna 2-7 days after WILL CALL notification.

All Rocky Mountain Saunas are are shipped FREE in the Continental USA by FedEx Freight with FREE Lift Gate service. We will email your tracking information as soon as your sauna is shipped.

Rocky Mountain Saunas uses state of the art packaging to ensure safe arrival of your sauna. Your sauna will be strapped to a pallet and wrapped to protect the sauna from freight damage.

Fed Ex will call you to arrange a convenient delivery time. The delivery truck will be equipped with a lift gate and pallet jack to facilitate pallet removal for a curbside delivery. Sometimes, they may even pull your sauna into your covered parking using the pallet jack, if possible.

A signature will be required at delivery and Please inspect the cartons for ANY possible damage and notate the delivery receipt "SUBJECT TO INSPECTION" before you sign.

If you have any questions at all during the delivery or assembly process, please call Rocky Mountain Saunas.1-888-358-1270